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HENRY S. JAFFE

Product Manager

New York, NY

EXPERIENCE AT RESTAURANT365

Restaurant365 is a cloud-based ERP built specifically for the restaurant industry

Dec 2023 - Present

PRODUCT MANAGER, PAYMENTS

  • Integrated our AP Payments UX into a new set of financial service providers with a new flow of funds model

  • Migrated over 500 active customers from 3 different existing providers to our new partner

  • Built the new integration and funds flow and migrated all customers in a rigid 5-month timeframe

  • Quickly added functionality and improved resilience during and after the migration

EXPERIENCE AT WEX

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments

Sept 2022 - Nov 2023

PRODUCT MANAGER

  • Managed a team of contractors, setting their goals, removing blockers, and obtaining buy-in from internal stakeholders

  • Created estimates and assessed resources required for annual capital planning process

  • Developed product briefs for new functionality, including dynamic secured credit and foreign-currency card issuance

  • Directed development of streamlined credit application flows, from discovery through implementation, while maintaining underwriting disciplines

EXPERIENCE AT PLATE IQ (OTTIMATE)

Plate IQ (now Ottimate), is a SaaS provider of accounts payable automation software for the hospitality industry

June 2021 - August 2022

PRODUCT MANAGER

  • Roadmapped and prioritized features and improvements for expense management MVP

  • Solved issues related to accounting logic and payments infrastructure in collaboration with engineering team

  • Spearheaded evolution of product from patchwork of custom features into standardized cohesive suite

  • Managed customer success, and support functions for new product in resource-scarce environment

July 2020 - May 2021

TECHNICAL SUPPORT SPECIALIST

  • Provided technical support to users with complex problems that couldn't be resolved by tier-one support

  • Trained and assisted account management team with difficult and uncommon tasks

  • Worked with fintech partners to resolve client issues and enhance integrations

April 2019 - June 2020

CUSTOMER SUCCESS ASSOCIATE

  • Managed 200 accounts generating annual revenue of $1.3 million

  • Onboarded new clients, both building out their accounts and training their teams

  • Customized accounts to support various integrations, workflows, and product packages

ADDITIONAL EXPERIENCE

Fall 2018

FIELD ORGANIZER

​New York Democratic Coordinated Campaign

  • Recruited, managed, and trained volunteers to phone bank and canvas in support of four statewide candidates

  • Enhanced voter and volunteer yield by targeting calls using demographics, geography and vote history

Summer 2018

CITY CLERK

City of Saratoga Springs, NY

  • Processed and issued vital records and city licenses quickly and efficiently while adhering to strict regulations

  • Interfaced with members the public, some of whom required extensive guidance

  • Developed new, more efficient systems, such as introducing mail-merge for license creation

January - August 2018

SPECIAL PROJECT INTERN

City of Saratoga Springs, NY

  • Developed and implemented ADA compliance program using multiple GIS platforms

  • Coordinated projects involving multiple city departments, officials, interns, and community members

  • Assisted in research, development, passage, and implementation of city vending legislation

Summer 2017

COMMUNITY AFFAIRS INTERN

Office of the Comptroller, City of New York

  • Established relationships and communication channels with multiple local community organizations

  • Identified and assisted in coordinating community events for the Comptroller and his delegates

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SELECTED SKILLS

CRM & TICKET MANAGEMENT

Jira, Salesforce, Freshdesk, NGP VAN VoteBuilder

DATA

SQL, Sisense Data, Stata

GIS

QGIS, Fulcrum, ArcGIS Online & Desktop

SURVEY

Qualtrics, Survey Monkey, Typeform

WEB EDITING & DESIGN

Figma, Wix, Wordpress

EDUCATION

Skidmore College, Saratoga Springs, NY

September 2014 - June 2018

BACHELOR OF ARTS

  • Major in Political Science

  • Minor in Management and Business

AWARDS & HONORS

  • President’s Award

  • Senior Leadership Award

  • Pi Sigma Alpha (National Political Science Honor Society)

  • Dean’s List, 3 semesters

CONTACT

New York, NY

914-255-8054

  • LinkedIn

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